If you have received a faulty or defective product, it is important that you contact customer service as soon as possible.
You can find our contact details here: Contact customer support
Describe the fault and the reason for the complaint in as much detail as possible, and provide your customer number and LOT number.
During the first six months after purchase, the burden of proof lies with us that the fault did not exist from the start. After six months, you must be able to prove that it is an original fault.
Read more: Full terms for complaints